mouthpiece express

Nolankberk · by **Nolankberk** » 2024-09-05 7:04 p.m.

I ordered a bach 7c megatone and it just arrived today, but inside the box was a 5g megatone. I emailed them back but I have not heard good things about their customer service, and gold plated items are marked as non-returnable. Has anyone had an experience like this? This seems like a huge error on their end.

Bach5G · by **Bach5G** » 2024-09-05 7:30 p.m.

One time they sent me a Marcinkiewicz tenor trombone mouthpiece when I ordered a bass trombone mouthpiece. They were fine about exchanging it.

Nolankberk · by **Nolankberk** » 2024-09-05 7:34 p.m.

[quote="Bach5G"]One time they sent me a Marcinkiewicz tenor trombone mouthpiece when I ordered a bass trombone mouthpiece. They were fine about exchanging it.[/quote]

Thanks so much. I was pretty worried.

hyperbolica · by **hyperbolica** » 2024-09-05 8:41 p.m.

Mouthpiece Express is here local to me, about 5 miles away. They've done a fair bit of work for me. I'm sure they'll make the exchange for you, since it was their fault. I know the owner, the lady at the front desk and the repair person. They are reasonable people, although sometimes a little overwhelmed.

walldaja · by **walldaja** » 2024-09-05 9:51 p.m.

Had nothing but great service from these fine folks.

Aznguyy · by **Aznguyy** » 2024-09-06 1:01 a.m.

It's usually quicker to give them a call.

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