Shires Parts

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Amconk
Posts: 279
Joined: Jun 14, 2018

by Amconk »

Anyone ever have any luck getting repair/replacement parts from shires?

I have a valve section I'm working on, but I need the bell connector nuts, slide receiver and upper tuning slide male receiver. I've sent in several inquiries via the website using the part numbers from their schematics, but I have received no response.

Any suggestions?
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Elow
Posts: 1924
Joined: Mar 02, 2020

by Elow »

They will get to it if you contact them enough. Maybe send an email to <EMAIL email="repair@seshires.com">repair@seshires.com</EMAIL> and leave a voicemail as well to the repair department.
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Lhbone
Posts: 372
Joined: Sep 01, 2019

by Lhbone »

I've had great luck getting in contact with them using the <EMAIL email="repair@seshires.com">repair@seshires.com</EMAIL> email. I think Nick Martino handles that account. He might need the occasional nudge if it's a particularly busy time of year for them but is typically responsive and very helpful!
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Amconk
Posts: 279
Joined: Jun 14, 2018

by Amconk »

Thanks, I tried emailing that email, we'll see if I get any response
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Clundqui
Posts: 1
Joined: Nov 13, 2024

by Clundqui » (edited 2024-11-13 2:04 p.m.)

I’ve had a similar experience. I just need a few simple parts (just some springs) over the last 2.5 weeks I’ve called multiple times, left messages, and sent emails with no response. I spoke with reception a few times and no one but the repair manager could help.
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Amconk
Posts: 279
Joined: Jun 14, 2018

by Amconk »

I finally got ahold of Nick Martino, and he said I could order the parts, but had to send him my credit card over email, or wait for the receptionist to call and take it over the phone. I'm still waiting for the phone call.